Nobody enjoys conflict, neither conflicts between others nor those involving us. But conflict resolution is one of the most critical capacities of a leader. It is not going to judge who is right in the conflict but to find a resolution that works for different sides. The key is to put people at ease. Conflict exists when someone wants to be heard or be understood. We usually want to wrap up the conflict as soon as possible, but it would not work because people usually want to feel understood. Leaders should give different sides sufficient time to express their views. It needs time and effort to settle people’s emotions through active listening, validation, and feedback. “My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak, and slow to become angry. – James 1:19.” If we are a part of the conflict, it is rather easier to resolve. We could let go of our argument and take back the control. Most people see this as a failure, but it is the most secure way to determine the outcome.